mcw mission Privacy Policy
This document gives a full account of how your personal information is collected, processed and stored.
Introduction
mcw mission is an online entertainment platform that provides casino games, sports betting and live gaming services for Bangladeshi users. Our relationship with you is built on trust and transparency. This privacy policy is a formal commitment to that trust.
In this document we explain what personal information the mcw mission platform collects from you, why that information is used, who it may be shared with and how it is kept secure. You can visit our About Us page to learn more about us.
This policy has been prepared in line with applicable data protection laws in Bangladesh and international best practices. When processing personal information we always follow the principle of minimum necessity — meaning only the information strictly required to provide the service is collected.
Types of Information Collected
mcw mission may collect two types of information: (a) information you provide voluntarily, and (b) information generated automatically while you use the platform.
2.1 Information Provided Directly
When registering an account, verifying your identity or requesting support, you may provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID or passport number (for identity verification)
- Payment method details such as bKash, Nagad or Rocket numbers
2.2 Automatically Collected Information
When you use our platform, certain technical information may be collected automatically:
- IP address and device type
- Browser version and operating system
- Time spent on the platform and list of pages visited
- Login time and approximate geographical location data
- Transaction history and game activity data
Methods of Collecting Information
mcw mission collects information in several ways. We aim to be as transparent as possible about each method.
3.1 Registration Form
The information you fill in when opening a new account is saved directly to our system. The mobile number provided during registration is confirmed through OTP verification.
3.2 Identity Verification Process
To ensure platform security and prevent fraud, we follow a KYC (Know Your Customer) process. This process may require a copy of a government-issued identity document.
3.3 Transaction Processing
When making deposits or withdrawals, relevant transaction data comes into our system from the payment provider. This information is used only to verify and record financial transactions.
3.4 Customer Support
When you contact us via live chat or email, a record of that conversation may be stored. This helps improve future support and resolve disputes.
Purpose of Using Information
mcw mission uses your information only for specific, lawful and defined purposes. Those purposes are listed in detail below:
- Account management and identity verification: To create, maintain and secure your account.
- Payment processing: To process deposit and withdrawal requests. The minimum deposit is ৳300 and the minimum withdrawal is ৳1,000.
- Service improvement: To analyse user behaviour and improve the platform experience.
- Fraud prevention: To detect and stop unauthorised transactions and account misuse.
- Promotional communications: To inform you about bonuses and offers based on your consent.
- Legal compliance: To comply with applicable laws and regulations.
- Customer support: To resolve your issues and questions.
We never sell your information to marketing third parties or use it for advertising purposes without your permission.
Data Storage and Security
mcw mission treats the security of your personal information as its highest priority. We use industry-standard technical and organisational measures to keep data secure.
5.1 Technical Security Measures
- SSL (Secure Socket Layer) encryption — all data transmission takes place through fully encrypted channels
- Data stored in the database is kept in encrypted form
- Two-Factor Authentication facility
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
5.2 Organisational Measures
Only authorised staff can access your information. All staff receive training on data privacy and must sign a confidentiality agreement. A "least privilege" principle is followed for data access.
5.3 Response to a Data Breach
If a data breach occurs and there is a risk that your information has been affected, we will notify you as quickly as possible and take the necessary corrective action.
Sharing Information with Third Parties
mcw mission does not sell your personal information to third parties. However, limited information may be shared in specific situations to operate the service properly.
6.1 Payment Service Providers
The minimum necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer. This information is used only to verify and process transactions.
6.2 Game Providers
The necessary account identification information may be shared with Evolution, Pragmatic Play, PG Soft, JILI and other game studios to operate games. This information is used to manage game sessions and verify results.
6.3 Legal Reasons
Information may be disclosed to government authorities when required to comply with applicable laws in Bangladesh or court orders. In such cases we provide only the information legally required.
6.4 Third-Party Obligations
All third parties with whom we share information are contractually bound to follow our privacy standards. They may use the information received only for the specified purpose.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the mcw mission website and application.
7.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and ensure the core functionality of the platform. The platform does not work properly without these cookies.
- Performance cookies: Used to analyse which parts of the site are used most in order to improve the service.
- Preference cookies: To remember your language, theme or other settings.
7.2 Cookie Controls
Cookies can be disabled or deleted from your browser settings. However, disabling essential cookies may prevent some platform features from working.
User Rights
mcw mission respects your rights regarding your information. You have the rights listed below and may exercise them at any time.
- Right of access: The right to know what information we hold about you.
- Right to correction: The right to have your information corrected if it is inaccurate or incomplete.
- Right to erasure: The right to request deletion of your information in certain circumstances.
- Right to restrict processing: The right to have processing of your information restricted in certain cases.
- Right to object: The right to object to your information being used for a particular purpose.
- Right to portability: The right to receive your information in a structured, machine-readable format.
- Right to withdraw consent: The right to withdraw consent at any time for information uses that are based on your consent.
To exercise these rights, contact our support team via live chat or email. We provide support in Bengali and English 24 hours a day, 7 days a week. We will respond to your request within a reasonable time after receiving it.
Data Retention Period
mcw mission does not store your information indefinitely. The retention period is determined based on the type of information and the necessity of keeping it.
9.1 Account Information
Your registration and profile information is kept while your account is active. After an account is closed, some information may be retained for a defined period to meet legal obligations.
9.2 Transaction Records
Records of financial transactions are kept for the period required under applicable financial laws in Bangladesh.
9.3 Activity Logs
System logs are kept for a limited period for security and fraud analysis. Once that period expires, they are deleted automatically.
Protection of Minors
All services of mcw mission are exclusively for adults aged 21 and above. We do not knowingly collect information from anyone under the age of 21.
We verify age during the registration process. If a user registers with false information and it is later confirmed that they are under 21 years of age, their account will be immediately closed and all associated information will be deleted.
To learn more about our responsible gaming policy, please visit our Responsible Gaming Policy page.
Policy Change Notice
mcw mission may periodically update this privacy policy as needed. The policy may be revised due to changes in services, technological developments, or legal requirements.
11.1 Notice of Changes
For important changes, we will notify you via your registered email address or through a notification when you log in to the platform. The date of the change will be noted at the top of this page as the "Last Updated" date.
11.2 Continued Use After Changes
If you continue to use the platform after a policy change, you will be considered to have accepted the updated policy. If you do not agree with the changes, you may request that your account be closed.
The overall rules for using our services are described in detail on mcw mission's Terms and Conditions page.
Contact Us
If you have any questions, comments, or complaints about this privacy policy, please contact us. Our privacy team will carefully consider your inquiry.
[email protected]
Contact us directly through the live chat button on any page of the platform — support is available 24/7 in Bengali and English.
For general inquiries, you may find answers to many questions on our Frequently Asked Questions (FAQ) page.